Digital Account Manager

We’re hiring a Digital Account Manager! (full-time)

What’s our story?

We don’t always do what our clients want us to do.
We do what they need us to do.

The Tomorrow Lab is an award-winning, full-service digital agency. We make websites, design creative campaigns and build marketing strategies that make a meaningful difference to the things our clients care about.

We collaborate with ambitious brands and organisations to bring innovative, agile ideas to the table and then we bring those ideas to life. Our eclectic portfolio of past and present clients includes: Electric Ireland, Expedia, Danone, Corona, [yellow tail] and Bombardier.

We’re a team of talented people who are really good at finding creative (sometimes unconventional!) solutions to our clients’ challenges.

Why we’re unique

Our investment in people goes beyond our team – we care about our clients too. Building strong relationships and establishing trust is just as important to us as delivering quality work.

Internally, we recognise it’s our talented team that makes our agency exceptional. We like our people to be freethinking, to get involved and to take responsibility for creating extraordinary work for clients. We work collaboratively, we encourage, we nurture and inspire each other. We’re not afraid to challenge each other either!
We like to challenge our clients too – we feel confident in pushing them to believe in their own potential and trust our ability to go above and beyond to deliver the best results.

What’s the job?

Job Title: Digital Account Manager (FULL-TIME)
Job Reference: TTL/DAM/1118
Closing Date: 12 noon, Monday 17 December 2018

  • As Digital Account Manager you’ll be managing key client relationships, building trust and adding genuine value to our most important accounts. You are knowledgeable and passionate about all things digital and relish the challenge of problem solving.
  • You’ll have a client focused attitude, meticulous attention to detail, a strong commercial awareness and enjoy problem solving to deliver the best possible customer experience.
  • Our portfolio of clients is extensive and diverse, so you’ll be confident engaging with stakeholders of varying seniority across a range of industries. You’ll also be the epitome of a team player, with an ability to collaborate with digital and development teams to deliver on our promises to clients.
  • We’re looking for someone ambitious, collaborative and self-motivated, with a desire to grow our business, both through the acquisition of new business and (arguably) more importantly, the retention of existing happy clients. Most of our revenue is generated through retainer work and we’re proud to say that our clients stick with us! Can you help The Tomorrow Lab to uphold our reputation for going above and beyond?

Your Experience

  • You have experience in effectively leading client relationships – liaising with internal digital, design and web development teams to create and deliver the best possible work to schedule and within budget
  • You can act as a trusted adviser to the client, demonstrating a clear understanding of their business, market and competitors, and ensure this knowledge feeds through to our teams
  • You can communicate performance and progress effectively to the client, in person, on calls and via email
  • You have managed multiple internal and external stakeholders
  • You have an awareness of the profitability of work, and proactively managing this, either with the client or internally
  • You have experience in creating and acting on opportunities to grow our accounts

Your Skills

  • You have knowledge of several, or all, of the following: SEO, PPC, Display, Social Media and website management
  • You have excellent and adaptable communication skills
  • You are confident leading meetings and presenting in a variety of contexts
  • You can work autonomously, in an organised manner
  • You are comfortable working in a fast-paced environment, working across multiple projects
  • You can manage stakeholders and ensure they are up to date on projects

Your Qualifications

You have 2+ years’ experience in a relevant, client-facing role

Why you should work here!

  • We work incredibly hard and take pride in everything we do. From a small brochure site, to a large-scale multi-channel campaign, we celebrate our successes and take the time to acknowledge our teammates for the part they’ve played.
  • Your hard work and commitment to helping us be the best agency we can be is rewarded with a relaxed and flexible working environment. We like to have fun (despite some unnamed individuals’ appalling dad jokes), support each other and ensure that you look forward to coming in to work every morning.
  • We’re proud to be home to a bunch of incredibly talented experts in their respective fields. From internal training, to departmental showcases, we provide opportunities to ensure you learn something new from your co-workers every day.

What we offer

Besides the agency clichés of a fridge full of beer and the occasional slice of pizza, we also offer the following practical perks:

  • A competitive salary
  • Challenging and interesting work for big name clients
  • Attendance at top web conferences
  • 30 paid holidays rising to 33 after 3 years (including statutory holidays)
  • Private Health Scheme
  • Employee Referral Scheme
  • Contributory pension scheme incl. life insurance
  • Training and development opportunities
  • Company-sponsored nights out
  • Cycle to Work Scheme
  • Free Car Parking

What we’d like to see…

If this sounds like a great fit, then please get in touch by sending the following to
1. Cover letter outlining why you feel you meet the essential and desirable criteria.
2. An up to date CV detailing your qualifications and experience.
We will initially apply the above essential criteria to applications but may look to the above desired criteria if we have a high number of applicants.

On receipt of your application, we will forward a separate Equality Monitoring Form which
must be completed and returned before your application will be accepted.

Please note; applications received after the closing date will not be accepted.
We are an Equal Opportunity Employer.